Sales

Working in partnership with you to understand your needs.

Our experienced sales engineers will collect all necessary data to ensure a precise understanding of your handling issues.

We will recommend the right solution for you and produce a detailed specification for you to consider. We can provide simple, standard products, modified products, and, where necessary, a fully bespoke solution. The solution will be tailored to the needs of your manufacturing objectives and constraints. 

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Handling Concepts Process.

Stage 1

Your First Enquiry

Telephone calls are answered by our friendly support team during office hours from Monday to Friday. Email enquiries are responded to swiftly by our sales engineers.

Stage 1

Stage 2

Understanding Your Handling Issue

Our sales engineer will take detailed information prior to visiting to understand your process, virtual meetings and data collection prior to visit will enable us to give you an indication of the complexity and cost of a solution.

Stage 2

Stage 3

Site Visit

Our sales engineer will visit you to become familiar with the site and process involved. Obtain necessary measurements and other information in order to develop a detailed specification of the proposed solution.

Stage 3

Stage 4

Quoting

When you are satisfied with the solution specification, we will provide a quotation promptly.

Stage 4

Stage 5

Support

Our engineers and support staff will be at hand to answer any queries, provide information for your purchasing department and do everything we can to make choosing our services as easy as possible for you.

Stage 5

Stage 6

Project Management

On receipt of order, your sales engineer will hand over to our project manager who will schedule your project, your order will be formally acknowledged and we will commence design. Throughout the design and production phase, we hold regular design reviews in-house and with you. We hold weekly project meetings and will update you with progress.

Stage 6

Stage 7

Final Acceptance Test (FAT)

We encourage you to visit our site to observe your product working before we deliver.

Stage 7

Stage 8

Installation

Our project manager will liaise with you to agree installation timings and our skilled installation engineers will deliver and commission your new handling equipment. We will train your staff and remain with the project until you are completely satisfied.

Stage 8

Stage 9

Customer Service

Our maintenance engineers will deliver annual LOLER and PUWER inspections and will replace worn items and leave the machine in good working order. Our service team will quickly respond to requests for spares and we offer cost effective maintenance contracts and critical spares packs.

Stage 9

Stage 10

Customer Satisfaction

Our customers are at the centre of everything we do. We welcome feedback and act on it. If there is a suggestion for improvement, we take it seriously and if we have complements we ensure that those who have earned it are rewarded. We are proud that customers keep coming back and we are equally eager to welcome you back.

Stage 10

Get in touch

Call us

Phone: +44 (0) 1527 570 900

Email us

sales@handlingconcepts.co.uk