Sales

A Complete Materials Handling Solution

Here to help you, from initial consultations to product installation and maintenance

You can rely on the dedicated sales team to provide you with the right solution for your materials handling problem. You and your business can take advantage of the sales team’s specialist knowledge, excellent customer service skills and years of experience to help you with all of your material handling enquiries.

Handling Concepts Sales

Identifying Your Current Limitations

You will work with the experienced team to gather information about your business needs in order to design a materials handling solution that meets your exact requirements. Discussions will take place over the phone, via email and site visits will be arranged to collect any data and measurements that will help provide you with the equipment to solve your manual handling headache. You can trust that the knowledgeable and friendly sales engineers will gain a thorough understanding of your unique materials handling issue, in order to design the perfect solution for you.

A Complete Materials Handling Solution

Here to help you, from initial consultations to product installation and maintenance

You can rely on the dedicated sales team to provide you with the right solution for your materials handling problem. You and your business can take advantage of the sales team’s specialist knowledge, excellent customer service skills and years of experience to help you with all of your material handling enquiries.

Identifying Your Current Limitations

You will work with the experienced team to gather information about your business needs in order to design a materials handling solution that meets your exact requirements. Discussions will take place over the phone, via email and site visits will be arranged to collect any data and measurements that will help provide you with the equipment to solve your manual handling headache. You can trust that the knowledgeable and friendly sales engineers will gain a thorough understanding of your unique materials handling issue, in order to design the perfect solution for you.

What makes a good handling project?

Buying new lifting equipment is a large capital expense for any business. It is usually necessary to help increase efficiency, production capacity, and improve worker health and safety. Handling items in production is often the last consideration, but really should be the first. 

You will have a range of reasons and objectives that lead you to buying new lifting equipment. It provides a great opportunity for business improvement but can also pose a high risk from a financial and production perspective if you do not get it right.  

To help you, here are some questions and thoughts to consider before buying new lifting equipment to give you more confidence in your decision-making.

Before jumping in to buying new lifting equipment, it is important to have a clear idea of the outcome you are seeking and the value of this for your business.

 

Build a picture of how your new investment will benefit you and your business by looking at the end in sight and what you need to establish now to get there.

 

Tying the investment to the outcome will help you minimise the risk and make a smart choice.

 

You can measure the success of your investment against what is important to you.

Your workers and operators, when you start your research, will give you information to help form ideas for improvement.

 

If you are looking at buying new lifting equipment because you are changing premises or building a new factory floor plan, a good materials handling supplier will help you plan the layout of your workplace to reduce the cost of handling equipment.

 

Actively take on board information from staff and working with a supplier, you give you the best information and support to reveal and resolve requirements and constraints to find the right handling solution.

If it is to help your workers perform a task more easily, informing them of the benefits they will see and the success of their area of work will encourage them to buy into the new methods

 

With the right communication and by listening, your workers are more likely to be cooperative as it reflects your appreciation of their views. It is important you can show the benefits the new equipment creates to them and to the business.

 

Investing a little bit at a time to keep everyone on board is the best way to achieve the desired outcome.  

Sales led suppliers will usually carry stock standard materials handling equipment like stacker trucks or industrial manipulators, but you are unlikely to see any customisations to the equipment. This means the equipment you buy might not be fully appropriate for the application, but it can be a low cost option.

 

An engineering led supplier will have in-house design and production capabilities to offer you a tailored solution. To ensure you achieve your desired outcome within your constraints and requirements, it may be customized, modified or completely bespoke.

 

A good supplier will ask you key questions to tease out your priorities and objectives.

It is helpful to involve key team members, including a representative from the production team with your supplier meetings, to check on the progress of the project and start collaborative decision making.

 

Agree on the roles and responsibilities of the project team, like who will be the main point of contact for the supplier, who will oversee preparing the site for installation, and who will provide key details to the supplier.

 

If you can establish when your key operators and production manager are available, you could also schedule this training as part of your installation. 

Your supplier should provide you with key areas to monitor that are susceptible to general wear and tear, and a guide on what checks you should perform daily and weekly before using the equipment.

 

Ask the operator if there are any problems with the equipment and keep a record of of all checks, reports, and inspections.

 

You are legally mandated to complete LOLER inspections every 6 to 12 months. These inspections are in place so that you can manage and control the risks to avoid any injury or damage.

 

Check if your supplier has a dedicated maintenance team to relieve your worry of maintaining your equipment.  

With almost 30 years of experience, Handling Concepts has identified what it calls the Seven Deadly Sins of Materials Handling Projects and you can use them to help you avoid making a mistake:

 

  • Failure to predict the need and budget
  • Failure to analyse needs in detail
  • Failure to involve operators
  • Failure to respond to opportunities
  • Unrealistic expectations
  • Selecting the wrong suppler
  • Failure to keep talking during system design

What makes a good handling project?

Buying new lifting equipment is a large capital expense for any business. It is usually necessary to help increase efficiency, production capacity, and improve worker health and safety. Handling items in production is often the last consideration, but really should be the first. 

You will have a range of reasons and objectives that lead you to buying new lifting equipment. It provides a great opportunity for business improvement but can also pose a high risk from a financial and production perspective if you do not get it right.  

To help you, here are some questions and thoughts to consider before buying new lifting equipment to give you more confidence in your decision-making.

Before jumping in to buying new lifting equipment, it is important to have a clear idea of the outcome you are seeking and the value of this for your business.

 

Build a picture of how your new investment will benefit you and your business by looking at the end in sight and what you need to establish now to get there.

 

Tying the investment to the outcome will help you minimise the risk and make a smart choice.

 

You can measure the success of your investment against what is important to you.

Your workers and operators, when you start your research, will give you information to help form ideas for improvement.

 

If you are looking at buying new lifting equipment because you are changing premises or building a new factory floor plan, a good materials handling supplier will help you plan the layout of your workplace to reduce the cost of handling equipment.

 

Actively take on board information from staff and working with a supplier, you give you the best information and support to reveal and resolve requirements and constraints to find the right handling solution.

If it is to help your workers perform a task more easily, informing them of the benefits they will see and the success of their area of work will encourage them to buy into the new methods

 

With the right communication and by listening, your workers are more likely to be cooperative as it reflects your appreciation of their views. It is important you can show the benefits the new equipment creates to them and to the business.

 

Investing a little bit at a time to keep everyone on board is the best way to achieve the desired outcome.  

Sales led suppliers will usually carry stock standard materials handling equipment like stacker trucks or industrial manipulators, but you are unlikely to see any customisations to the equipment. This means the equipment you buy might not be fully appropriate for the application, but it can be a low cost option.

 

An engineering led supplier will have in-house design and production capabilities to offer you a tailored solution. To ensure you achieve your desired outcome within your constraints and requirements, it may be customized, modified or completely bespoke.

 

A good supplier will ask you key questions to tease out your priorities and objectives.

It is helpful to involve key team members, including a representative from the production team with your supplier meetings, to check on the progress of the project and start collaborative decision making.

 

Agree on the roles and responsibilities of the project team, like who will be the main point of contact for the supplier, who will oversee preparing the site for installation, and who will provide key details to the supplier.

 

If you can establish when your key operators and production manager are available, you could also schedule this training as part of your installation. 

Your supplier should provide you with key areas to monitor that are susceptible to general wear and tear, and a guide on what checks you should perform daily and weekly before using the equipment.

 

Ask the operator if there are any problems with the equipment and keep a record of of all checks, reports, and inspections.

 

You are legally mandated to complete LOLER inspections every 6 to 12 months. These inspections are in place so that you can manage and control the risks to avoid any injury or damage.

 

Check if your supplier has a dedicated maintenance team to relieve your worry of maintaining your equipment.  

With almost 30 years of experience, Handling Concepts has identified what it calls the Seven Deadly Sins of Materials Handling Projects and you can use them to help you avoid making a mistake:

 

  • Failure to predict the need and budget
  • Failure to analyse needs in detail
  • Failure to involve operators
  • Failure to respond to opportunities
  • Unrealistic expectations
  • Selecting the wrong suppler
  • Failure to keep talking during system design

Designing A Solution That Works For You

You will receive a detailed specification proposing a solution to benefit your business, including recommendations and ideal products. Each solution will be tailored to suit your goals and constraints. A dedicated customer support team will be available to you throughout the sales process and approach all solutions with a collaborative, flexible approach, so you can be confident you will receive the perfect tailor-made solution.

Stage 1

Your First Enquiry

Telephone calls are answered by our friendly support team during office hours from Monday to Friday. Email enquiries are responded to swiftly by our sales engineers.

Stage 1

Stage 2

Understanding Your Handling Issue

Our sales engineer will take detailed information prior to visiting to understand your process, virtual meetings and data collection prior to visit will enable us to give you an indication of the complexity and cost of a solution.

Stage 2

Stage 3

Site Visit

Our sales engineer will visit you to become familiar with the site and process involved. Obtain necessary measurements and other information in order to develop a detailed specification of the proposed solution.

Stage 3

Stage 4

Quoting

When you are satisfied with the solution specification, we will provide a quotation promptly.

Stage 4

Stage 5

Support

Our engineers and support staff will be at hand to answer any queries, provide information for your purchasing department and do everything we can to make choosing our services as easy as possible for you.

Stage 5

Stage 6

Project Management

On receipt of order, your sales engineer will hand over to our project manager who will schedule your project, your order will be formally acknowledged and we will commence design. Throughout the design and production phase, we hold regular design reviews in-house and with you. We hold weekly project meetings and will update you with progress.

Stage 6

Stage 7

Final Acceptance Test (FAT)

We encourage you to visit our site to observe your product working before we deliver.

Stage 7

Stage 8

Installation

Our project manager will liaise with you to agree installation timings and our skilled installation engineers will deliver and commission your new handling equipment. We will train your staff and remain with the project until you are completely satisfied.

Stage 8

Stage 9

Customer Service

Our maintenance engineers will deliver annual LOLER and PUWER inspections and will replace worn items and leave the machine in good working order. Our service team will quickly respond to requests for spares and we offer cost effective maintenance contracts and critical spares packs.

Stage 9

Stage 10

Customer Satisfaction

Our customers are at the centre of everything we do. We welcome feedback and act on it. If there is a suggestion for improvement, we take it seriously and if we have complements we ensure that those who have earned it are rewarded. We are proud that customers keep coming back and we are equally eager to welcome you back.

Stage 10

Customer Support And Servicing

Customer service does not end after installation. You can be assured that all of your staff will be fully trained to use the equipment safely and deliver satisfactory results. Your dedicated project manager will be available throughout the process by phone or email. You will also receive routine maintenance to make sure your equipment works efficiently and complies with all relevant regulations. Skilled maintenance engineers are always available to you to address any problems with the equipment or resolve any repair needs. To give you complete peace of mind, cost-effective maintenance solutions are always available to you.

Handling Concepts Sales Team

Start Your Enquiry

Whatever materials handling issue is holding your business back, you will have experts sales engineers by your side and ready to support you. From your initial enquiry, through to design, installation and beyond, contacting the sales team at Handling Concepts is the first step to solve your manual handling problem.

Contact Handling Concepts today on sales@handlingconcepts.co.uk or 01527 570900.

Customer Support And Servicing

Customer service does not end after installation. You can be assured that all of your staff will be fully trained to use the equipment safely and deliver satisfactory results. Your dedicated project manager will be available throughout the process by phone or email. You will also receive routine maintenance to make sure your equipment works efficiently and complies with all relevant regulations. Skilled maintenance engineers are always available to you to address any problems with the equipment or resolve any repair needs. To give you complete peace of mind, cost-effective maintenance solutions are always available to you.

Start Your Enquiry

Whatever materials handling issue is holding your business back, you will have experts sales engineers by your side and ready to support you. From your initial enquiry, through to design, installation and beyond, contacting the sales team at Handling Concepts is the first step to solve your manual handling problem.

Contact Handling Concepts today on sales@handlingconcepts.co.uk or 01527 570900.

Get in touch

Call us

Phone: +44 (0) 1527 570 900

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